Privacy Policy

This Privacy Policy of Codeifai Limited ABN 68108649421 sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our websites - codeifai.com and/or connectqr.ai (Sites). In this Privacy Policy we, us or our means Codeifai Limited. When we collect, store and use your personal information, we do so either for our own purposes or on behalf of third party brands that we work with and in accordance with applicable privacy rules. Where we collect your personal information on behalf of a third party and the European Union General Data Protection Regulation (EU) 2016/279 (the GDPR) is applicable we are a processor and Customer or a third party brand is a Controller of your personal information. By visiting our Sites, using Our Services or providing Your Personal Data to one of Our staff or live chat representatives or by signing up, subscribing or logging in, you are accepting and consenting to the practices described in this policy.

Please review this Privacy Policy carefully and IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR OUR PRACTICES, PLEASE DO NOT USE OUR SERVICES AND DO NOT PROVIDE US WITH YOUR PERSONAL DATA OR WITHDRAW YOUR CONSENT. IT IS IMPORTANT TO NOTE THAT YOU HAVE THE RIGHT TO ACCESS, RECTIFY, ERASE OR PORT YOUR DATA.

In our Policy:

• App: Refers to the software applications and interactive services for devices created and offered by Codeifai Limited.
• Customer: Any entity that agrees to our terms and uses our services via our website or app.
• Controller/Data Controller: An individual or organisation that decides why and how personal data is processed.
• End-User: Individuals or entities that interact with the services provided to our customers.
• Process/Processing: All actions performed on personal data, automated or not, including collecting, organising, storing, modifying, retrieving, using, and destroying.
• Processor: As a processor, Codeifai Limited is responsible for processing personal data in accordance with the instructions of the Controller.
• You/Your: Refers to any person or entity whose personal data is being processed by us.
• Service(s): The services we offer, as detailed in our Terms and Conditions.
• Service Data: Electronic data, including personal data of end-users, submitted by customers in the course of using our services.
• Personal Data: Any information about a living person that can be identified from that data alone or with other accessible information including that in available to a Controller. Applicable Data Protection Law: EU’s General Data Protection Regulation (GDPR) 2016/6 and other relevant data protection laws in different jurisdictions.

Personal information:‍

Your provision of personal information to us mainly occurs when you interact directly with us or sign up or subscribe to our services This includes details you give when signing up for our services through our website or app, such as your name, contact information, and payment details. Additionally, information is gathered when you communicate with our sales or customer support teams, participate in our online activities like surveys or contests, or engage with us for customer service purposes. This also extends to data provided during employment applications and when you use third-party sign-on services to access our services. 

When you interact with our website or app, we automatically gather certain information. This includes details about your site navigation, device IP address, device and browser specifics, your visit duration and activities, and interactions with our advertisements and emails. We also collect information from third-party sources, including social media, in compliance with data protection laws and your consent. Our site uses cookies, detailed in our "Cookie Use" Policy. Additionally, our site features social media tools, governed by their respective privacy policies, and we recommend reviewing your privacy settings on these platforms.

Your consent to our use of this information is a key part of our privacy practices.
The types of personal information or personal data we may collect about you may include:

• your name;
• your Company name;
• your contact details, including email address, mailing address, street address and/or telephone number;
• Credit Card details and/or Banking details related to payment for services;
• your age and/or date of birth;
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party including personal information required for employment purposes including but not limited to Driver’s License, Passport and identification information.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• To enable you to access and use our Site, associated applications and associated social media platforms;
• Payment for our Services; 
• To contact and communicate with you;
• For internal record-keeping and administrative purposes;
• For analytics, market research and business development, including to operate and Improve our Site, associated applications and associated social media platforms;
• To run competitions and/or offer additional benefits to you;
• For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• To comply with our legal obligations and resolve any disputes that we may have; or
• To consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to third parties who we collect and process data on behalf of, such as the brand whose product you scan, Google Analytics or other relevant businesses. Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; our employees, contractors and/or related entities; our existing or potential agents or business partners; sponsors or promoters of any competition we run; anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data in Australia and other AWS regions; and third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

Please note that we use the following third parties to process your personal information, the following are examples and not comprehensive;

Amazon AWS
Mailchimp
Google
Chargebee
FreshDesk
Hotjar

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside your jurisdiction and, if you are an individual located in the EEA, to third parties that reside outside the EEA.

Where the disclosure of your personal information is solely subject to Australian privacy laws (and not subject to the GDPR), you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act. In our privacy policy, we acknowledge the European Economic Area's data protection standards. Our collection and use of personal data is tailored to the specifics of each case. We primarily gather data for contractual purposes, legitimate interests, user consent, or legal obligations. You have the right to withdraw your consent at any time. For further details about our data collection and usage, or to inquire about the legal grounds for processing your personal data, feel free to reach out to us. In writing at the contact detail below.

Where the disclosure of your personal information is subject to GDPR, you acknowledge that there are risks if the third party outside the EEA engages in any act or practice that would contravene the GDPR and where there is no adequacy decision in place with the country outside the EEA or appropriate safeguards in place with the third party.

How we treat personal information that is also sensitive information

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.

We will not collect sensitive information about you without first obtaining your consent. Sensitive information may also be used or disclosed if required or authorised by law.

Our responsibilities as a 'processor' under the GDPR

Where we collect personal information on behalf of a Controller the GDPR applies to this third party, we are a processor. Where we are a processor we have contracts containing certain prescribed terms with Controllers (such as businesses that ask us to help you check the authenticity of their products). As a processor we also have the following responsibilities under the GDPR:

• not to use a sub-processor without the prior written authorisation of the data Controller;
• to co-operate with supervisory authorities;
• to ensure the security of its processing;
• to keep records of processing activities;
• to notify any personal data breaches to the data Controller; and
• to employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR (these are not required for the company at the present time).

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you are under 16 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Site and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles or an provision of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security: We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons: We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics or other service providers to collect and process data. To find out how Google uses data when you use third party websites or applications, please see https://policies.google.com/technologies/partner-sites or any other URL Google may use from time to time. For more information on our Cookie Policy, see Codeifai cookie policy

Links to other websites: Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments: We may, at any time and at our discretion, vary this Privacy Policy. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.

For any questions or notices, please contact us at:

Codeifai Limited ABN 68108649421

Level 5, 126 Phillip Street, Sydney, NSW, 2000 Australia

Email: support@codeifai.com

Last update: 4^th August 2024